slow_computer

Slow computer

Questions to ask >
 * 1) Have you restarted the computer? (shut off completely and power on again)
 * 2) When did the computer start running slowly?
 * 1) Is it slow all the time or just when doing a particular task?
 * 2) Has new software or hardware been installed?

Things to try

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 * 1) Restart the computer using Start -> Shut Down -> Shut Down. After the computer has completely powered off, wait one minute and press the power button to start it back up again.
 * 2) If the computer is completely frozen you may need to "force quit". You can do this by holding the power button down for 30 seconds. This will power the computer off. Wait one minute and press the power button again to turn it back on.
 * 1) Check to see if there are unnecessary items in startup. Look in Start -> Programs -> Start up. For the vast majority of GISD computers the only thing that should be in the Start up folder is Application Explorer. All other items can be deleted by right clicking and selecting delete. If you delete a shortcut you later find out you need, it can easily be re-added.
 * 2) Clean up temp files. The easiest things is to use disk clean up. Start -> Programs -> Accessories -> System Tools -> Disk Cleanup. Always clean up Tempory Internet Files, Temporary Files, and WebClient/Publisher Temporary Files.
 * 3) Run chkdsk c: /R and defrag. To run chkdsk you may need to be logged in with admin rights. Click Start -> Run -> chkdsk /R. A dos windows will come up asking if you'd like to run it next time the computer restarts. Say yes. Restart and let checkdisk run. When the computer has restarted go to Start -> Programs -> Accessories -> System Tools -> Defragmentor. You can analyse the C: drive first to make sure it needs defragmentation.[[image:startrun.bmp]]
 * 4) Use the task manager to see if any applications are not responding. Press ctrl + alt + delete and click Task Manager. The applications tab shows what programs are running. Do end task on any that are "not responding."
 * 1) Look at the Performance tab for clues. Is the CPU being maxed out (60% usage or more)? If so, are too many programs being run at the same time? Try closing open web pages or documents the user is not using right now.

Error Messages

Security Alert Lightspeed Systems - The most common reason this error occurs is because the Program Permssions in the Lighspeed Agent have been disabled. This setting can only be changed by the Lightspeed Server or a local administrator on the computer. If the Agent is getting the settings from the server, then this setting should be disabled. The best way to solve the problem is to get the Agent to get it's settings from the server.

There are 3 fixes to set the Lightspeed Agent to get updates from the server.

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 * 1) Get the latest client installed. Get this from
 * 1) Make sure WMI is not broken on the computer. To see if it is broken right click on My Network Places -> Properties - right click Local Area Connection -> Properties -> Advanced tab. If it says WMI is corrupted you need to run the fix. It's located at
 * 1) __The computer may not be registered as a workstation in Consoleone. Check in__ _. To register it run _.